The advance of digitalisation has changed the playing field and opened up new opportunities for IT

Since its inception, we have specialised in Microsoft cloud services and how they can take IT from a support function to a central role in business development. Everyone offers Microsoft cloud services but few have it as their main focus.

Our clear focus and specialisation has provided us important experience and excellence in the field. It is with this knowledge and experience that we have developed our basic WeSafe cloud customer.

The offer is available to all customers who license with WeSafe and is the foundation of the equation to shift time and money from operations to innovation to create competitiveness.

With WeSafe Cloud Client you get:

  • Access to the WeSafe Cloud Marketplace - our repository for licensing, reporting and information
  • Specialist skills
  • Ongoing documentation and categorised case logging
  • Free customer service fine
  • Access to our customer and training portal
  • Access to our hardware portal

Personal support and specification of work performed

As a customer of WeSafe you get access to personal supportwhich, for that matter, will not be personal. You can always turn to a dedicated consultant with a direct number, but to ensure fast and efficient assistance you also have access to the entire support team.

Through well-functioning documentation and structured case logging all our consultants understand your environment and remedy any problems. You get monthly access to specifications of work carried out.

Are you interested in knowing more about WeSafe Cloud Customer?

What is included in our WeSafe Cloud Customer offer?

WeSafe's customer service bot

To further increase the level of support and ensure your productivity, as a customer of WeSafeaccess to our customer service bot. The bot is available 24 hours a day, 7 days a week to help resolve your problems completely free of charge!

The service ensures accessibility and quick answers to questions as they arise, so that each individual user can get help on their terms and remain productive.

The messenger will quickly become the obvious place to solve your problems. When more specific and complex problems arise, you can easily, by typing "WeSafe help", chat with support directly or open a ticket directly with the messenger. The Messenger will also help you add and remove licenses.

Excellence in licensing Microsoft cloud services

As a customer of WeSafe you ensure that your organisation has the right contractual form and the most efficient licensing model. You get access to our expertise in the licensing of Microsoft's cloud servicesr, vi will be your advisor and a sounding board for your digital asset issues.

We keep up to date with new licenses and contract types, while getting to know your organization to match your needs with the outputit.

We manage licences for around 300 organisations and our experience is that many pay for licences that are not used. To prevent this, we have developed a service that identifies unused licenses and automatically reports unused licenses, in this way we ensure that you only pay for the licenses that are actually used.

What opportunities are created for your organisation

We see it as our task to keep up to date with new technologies and inform you about the opportunities they create for your organisation. We get to know your organisation and the challenges you face in your daily work, and then use our in-depth knowledge of the capabilities of the Microsoft cloud platform to help you realise new business opportunities.

To help you and your organisation find easily accessible information, we have created our Customer and Training Portal. Here you and your staff can find solutions and download useful resources to help you become more efficient in your daily work.

Areas for improvement and opportunity for visual analysis

As a customer of WeSafe we help you identify areas of improvement for your IT. We log all cases in our CRM. All cases are categorized as either support or development and further categorized as client, Office 365, Azure etc.

All data is then picked out in visual and interactive reports That allows you to analyse the details of how the environment works. What is the distribution of time between development and support? How does support look this year compared to last year? How has has the distribution between categories changed? We also have the ability to compare your organisation with the general WeSafe customer, to identify any areas for improvement.recommendations. This solid basis is the basis for our advice and is also invaluable in the follow-up of the actions carried out, you can see in detail how effective the actions have been. Together we develop an action plan in which we we identify areas for improvement, plan actions and ensure follow-up.

Read more about our other related services

Many organizations struggle with technical challenges in project work, especially in communication, document management, planning and budgeting. This can lead to delays, budget overruns and frustrated team members. We give you the tools to help you plan, organize and monitor your projects effectively.

Microsoft has established itself as a leading player in AI services, and we at WeSafe are committed to leveraging this to give our customers a competitive advantage.

Artificial intelligence (AI) has become a critical technology for businesses worldwide, and by implementing third-party AI solutions, companies can transform their operations. AI-based tools enable the automation of time-consuming processes, improved decision-making and increased efficiency.

As the digitalisation of our work increases, so does our need for digital systems. This in turn requires more from our employees who have to learn to work on multiple platforms, systems with multiple logins.

Many company leaders often have a vision of what it should be and how it wants to be perceived. In many cases, there is no strategy and no measurable goals that show what employees should actually do to bring the company closer to the vision. With our offer WeSafe Goals, you can easily get all employees to work towards the same goal.

WeSafe Intranet is the ultimate service for creating a simple and user-friendly platform for communication and collaboration within your company. You can access intranet communication and company resources directly in Teams, regardless of device. The service ensures that every employee has access to the tools they need to stay updated and informed.

We maintain the security of your Microsoft 365 environment by monitoring your organisation's environment. We act as soon as we receive an alert and fix the problem.

With Power Platform's business applications, functions and automations can be created by the employees, for the employees. Power Platform opens up new ways for our employees to improve their own business processes.

As part of the agreement, we ensure that your apps and processes are optimised and kept up to date with platform developments and new releases.

With Microsoft Power Apps, we create customised apps for your organisation. WeSafe builds professional apps, to help you streamline and grow your organisation.

Want to know how we can help your business become a WeSafe Cloud customer? Get in touch and we'll tell you more!

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