The advance of digitalisation has changed the playing field and opened up new opportunities for IT
Since its inception, we have specialised in Microsoft cloud services and how they can take IT from a support function to a central role in business development. Everyone offers Microsoft cloud services but few have it as their main focus.
Our clear focus and specialisation has provided us important experience and excellence in the field. It is with this knowledge and experience that we have developed our basic WeSafe cloud customer.
The offer is available to all customers who license with WeSafe and is the foundation of the equation to shift time and money from operations to innovation to create competitiveness.
With WeSafe Cloud Client you get:
- Access to the WeSafe Cloud Marketplace - our repository for licensing, reporting and information
- Specialist skills
- Ongoing documentation and categorised case logging
- Free customer service fine
- Access to our customer and training portal
- Access to our hardware portal
Personal support and specification of work performed
As a customer of WeSafe you get access to personal supportwhich, for that matter, will not be personal. You can always turn to a dedicated consultant with a direct number, but to ensure fast and efficient assistance you also have access to the entire support team.
Through well-functioning documentation and structured case logging all our consultants understand your environment and remedy any problems. You get monthly access to specifications of work carried out.
Are you interested in knowing more about WeSafe Cloud Customer?
What is included in our WeSafe Cloud Customer offer?
WeSafe's customer service bot
To further increase the level of support and ensure your productivity, as a customer of WeSafeaccess to our customer service bot. The bot is available 24 hours a day, 7 days a week to help resolve your problems completely free of charge!
The service ensures accessibility and quick answers to questions as they arise, so that each individual user can get help on their terms and remain productive.
The messenger will quickly become the obvious place to solve your problems. When more specific and complex problems arise, you can easily, by typing "WeSafe help", chat with support directly or open a ticket directly with the messenger. The Messenger will also help you add and remove licenses.
Excellence in licensing Microsoft cloud services
As a customer of WeSafe you ensure that your organisation has the right contractual form and the most efficient licensing model. You get access to our expertise in the licensing of Microsoft's cloud servicesr, vi will be your advisor and a sounding board for your digital asset issues.
We keep up to date with new licenses and contract types, while getting to know your organization to match your needs with the outputit.
We manage licences for around 300 organisations and our experience is that many pay for licences that are not used. To prevent this, we have developed a service that identifies unused licenses and automatically reports unused licenses, in this way we ensure that you only pay for the licenses that are actually used.
What opportunities are created for your organisation
We see it as our task to keep up to date with new technologies and inform you about the opportunities they create for your organisation. We get to know your organisation and the challenges you face in your daily work, and then use our in-depth knowledge of the capabilities of the Microsoft cloud platform to help you realise new business opportunities.
To help you and your organisation find easily accessible information, we have created our Customer and Training Portal. Here you and your staff can find solutions and download useful resources to help you become more efficient in your daily work.
Areas for improvement and opportunity for visual analysis
As a customer of WeSafe we help you identify areas of improvement for your IT. We log all cases in our CRM. All cases are categorized as either support or development and further categorized as client, Office 365, Azure etc.
All data is then picked out in visual and interactive reports That allows you to analyse the details of how the environment works. What is the distribution of time between development and support? How does support look this year compared to last year? How has has the distribution between categories changed? We also have the ability to compare your organisation with the general WeSafe customer, to identify any areas for improvement.recommendations. This solid basis is the basis for our advice and is also invaluable in the follow-up of the actions carried out, you can see in detail how effective the actions have been. Together we develop an action plan in which we we identify areas for improvement, plan actions and ensure follow-up.
Want to know how we can help your business become a WeSafe Cloud customer? Get in touch and we'll tell you more!
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